1. INTRODUCTION

The Seller Trendeo Limited is in the business of selling products and offers a distance selling service via the Internet. The customer declares that he/she has read the following terms and conditions before placing an order for the products. By choosing to purchase the products, the customer expressly and irrevocably accepts the terms set out below.

2. IDENTITY OF THE SELLER

TRENDEO LIMITED
RM 22B 22/F KIU YIN COMM BLDG
361-363 LOCKHART RD WANCHAI
HONG KONG

3. LEGAL AGE

The customer declares that he/she has the capacity to enter into this contract, the general terms and conditions of which are set out below, i.e. that he/she has reached the age of majority and is not under guardianship.

 

4. APPLICABLE LAW

The regulation applicable to the proposed sale is that of distance selling in force in the United Kingdom today, of which the Seller reminds the customer of the main terms below. The language used for the conclusion of the contract is English.

 

5. ACCESS TO THE WEBSITE

Le client fait son affaire personnelle de la mise en place des moyens informatiques et de télécommunications permettant l’accès au site www.monboltibetain.com

 

6. PRODUCTS

Prior to placing an order, the customer can consult the website www.mysingingbowl.co.uk to find out the essential characteristics of the product(s) they wish to order. The Buyer selects one or more products from the various categories offered on the www.mysingingbowl.co.uk website. The photographs, graphics and descriptions of the products offered for sale are only indicative and are not binding on the seller. The photographs and graphics describing the products are the full and complete property of the Seller. No image may be used or exploited for commercial purposes. In the event that a supplier modifies a product, the graphic representation of the latter shall not engage the responsibility of the seller nor affect the validity of the sale.

 

7. PRODUCT AVAILABILITY

Les offres présentées sur le site www.mysingingbowl.co.uk sont valables dans la limite des stocks disponibles. Pour les produits non stockés dans ses entrepôts, les offres présentées sur le site www.mysingingbowl.co.uk sont valables sous réserve de disponibilité chez ses fournisseurs. En cas de rupture de stock, le Vendeur prendra contact avec le client, dans les trois jours ouvrables à compter de l’envoi de l’email de confirmation, pour lui proposer selon les possibilités du Vendeur, ce que le client accepte d’ores et déjà, soit un nouveau délai de réception du produit, soit un produit de remplacement, d’une qualité et d’un prix équivalent, soit l’annulation de la commande. En cas d’annulation de la commande, le client sera remboursé sans délai et au plus tard dans les trente jours du paiement des sommes qu’il a versées.

 

8. ORDER PROCESS

In order to allow the customer to go back over his order before finally validating it, the Seller has created two validation screens. To proceed with the order of a product, the customer first clicks on the “add to basket” button. A summary table of the customer’s “basket” appears on the screen, so that the customer can check the contents of his order. By clicking on the “proceed to checkout” button, and after checking the contents of the order in the “shopping cart” and, if necessary, modifying it, the customer declares that he/she fully accepts the present General Terms and Conditions of Sale without reservation. After confirming the content of the order, the customer will validate it definitively by payment. The order will only be final once the corresponding price has been paid.

 

9. ORDER CONFIRMATION

An email will be sent as soon as the order is registered. By keeping this email and/or printing it, the customer has proof of his order which the Seller recommends that he keeps. Attention: this email confirms that the customer’s order has been taken into account by the Seller and not that the product ordered is available.

 

10. PRICES, PAYMENT AND BILLING

The prices of the Products are indicated in British Pounds (GBP), including VAT and shipping costs. The payment of the totality of the price must be carried out at the time of the order by the customer. At no time can the sums paid be considered as a deposit or advance payment. All orders are payable in Euros. The selling prices of the products on www.mysingingbowl.co.uk can be modified at any time by the Seller. This modification will be indicated to the customer before any order. Any customs duties or local taxes are the responsibility of the recipient. The accepted method of payment is credit card. The customer guarantees the Seller that he/she has the necessary authorisations to use the method of payment chosen when registering the order form. The Seller reserves the right to suspend or cancel any order and/or delivery, whatever their nature and level of execution, in the event of non-payment of any sum due by the customer, or in the event of a payment incident.

 

11. SHIPPING COSTS AND DELIVERY TIMES

11.1 SHIPPING COSTS

The buyer has the possibility to choose a type of delivery: the followed delivery. Except in cases of force majeure, the average delivery times are, within the limits of available stocks, those indicated below. The delivery times run from the date when the product has left the Seller’s warehouse. In case of delay, the Seller cannot be held responsible for any reason whatsoever. Consequently, any possible delay will not give rise to damages, withholding or cancellation of the order by the customer. In any event, the products ordered will be delivered within a maximum of fifty days from the day following the day on which the customer registered his order, subject to full payment of the price. If the products have not been delivered by the end of this period, the customer may cancel the order. The sums paid by the customer will then be refunded without delay, to the exclusion of any other compensation. In the event that the product ordered is no longer available, the provisions of Article 7 shall apply. In the event of a product exchange, the delivery costs shall be borne by the consumer. In the event of a delay in delivery in relation to the date initially set, the customer shall notify the Seller in writing so that the latter can carry out an investigation with the carrier. An investigation with the carrier may take up to 21 working days. If during this period the product is found, it will be immediately redirected to the place of delivery designated in the order form. On the other hand, if the product ordered is not found at the end of this 21-day investigation period, the Seller will proceed at its own expense with a new shipment of the products ordered by the customer.

11.2 WRONG DELIVERY ADDRESS

The packages are delivered to the address known as the “delivery address”. This address is mentioned and entered by the buyer when the order is registered. This address is then confirmed at the end of the order process on the summary page, then by e-mail on the order confirmation document. In the event of non-delivery of a parcel on the grounds that the recipient does not live at the address indicated, a new shipment of the order may be initiated upon presentation of proof of residence of less than 3 months in the name and address of the recipient. Failing this, the Seller will invoice the customer again for the delivery costs corresponding to his order if the customer has requested the re-shipment.

12. AREA OF DELIVERY

Products offered for sale by the Seller are delivered worldwide.

13. VERIFICATION OF DELIVERED PRODUCTS

The customer is required to check the condition and conformity of the product delivered. In the event that the customer has reservations about the condition or content of the package, he/she must refuse the goods by immediately issuing an anomaly report to the Carrier’s employee. Any complaint on the apparent defects or the nonconformity of the delivered product will have to be announced by the customer, in the three working days as from the date of reception of the product by the customer, by sending: an email to contact [arobase] mysingingbowl [dot] co [dot] uk. In the absence of a complaint made within the aforementioned period, the products delivered will be deemed to be in conformity and accepted by the customer. No product can be exchanged before being returned and received by the Seller, in good condition, as delivered by the Seller. In particular, the product must not have been unsealed.

14. RETURN POLICY

The withdrawal period granted to the customer on the purchase of goods, within the framework of the law, is fourteen clear days, starting from the date of receipt of the order. During this period, the customer may return, at his or her own expense and without any other penalties, the product or products that do not suit him or her. The customer may then choose between, on the one hand, the reimbursement of the total amount paid, i.e. the price and delivery costs but not the return costs which remain at the customer’s expense, in return for the reshipment of the product(s), and, on the other hand, the exchange of the product(s) ordered. It is understood that the product(s) returned at the customer’s expense must be in good condition, as delivered by the Seller. In particular, the product must not have been unsealed. Any product that is incomplete, damaged or whose original packaging has been damaged will not be refunded or exchanged. In principle, the return costs in the event of exercising the right of withdrawal are at the customer’s expense. However, in the event of the exercise of the right of withdrawal following the supply by the Seller of a product equivalent to the product initially ordered, due to the unavailability of the product, the return costs shall be borne by the Seller.

15. GUARANTEE AND CUSTOMER SERVICE

In any case, the customer benefits from the guarantee against hidden defects: thus, in the event of a manufacturing defect in the product making it unfit for use, the customer may contact the Seller’s after-sales service by sending an email to the address contact@mysingingbowl.co.uk

16. REIMBURSEMENT POLICY

Any refund to be paid by the Seller shall be made in the form of a refund by credit card. The refund will be made as soon as possible, and at the latest within thirty days following the date on which the right to refund was exercised. By the very fact of receiving a refund, the consumer undertakes on his honour not to contest or oppose the transaction concerned by the refund, and undertakes not to do so within one year. The consumer acknowledges that he/she is aware that any breach of this obligation will expose him/her to the return of the sum unduly received, without prejudice to any damages that may be claimed by the Seller.

17. OWNERSHIP

The seller expressly reserves ownership of the products delivered until full payment of the price in principal and interest. The mere handing over of a payment voucher does not constitute payment. The above provisions do not prevent the transfer to the customer of the risks of loss or deterioration. In the absence of full payment, the Seller shall be entitled to demand the return of the goods delivered. The costs that may be incurred for this return shall be borne by the customer.

18. RESPONSIBILITY

The Seller shall not be liable in the event of failure to fulfil its contractual obligations in the event of force majeure or fortuitous events, including, but not limited to, natural disasters, fires, internal or external strikes, internal or external failures or breakdowns, and in general any event that does not allow orders to be properly executed. The Seller is also not liable if the non-performance or poor performance of the contract is attributable either to the customer or to the unforeseeable and insurmountable act of a third party to the contract.

 

19. DATA PROCESSING

The information collected by the Seller during any order from the customer is necessary for the management of the order by the Seller and its commercial partners. The customer has a right of access, rectification, opposition and deletion to the data concerning him/her with the Seller. The customer may receive offers from the Seller. If the customer does not wish to receive these offers, he/she may inform the Seller by email at contact@mysingingbowl.co.uk.